Effective Date: November 15 2024
Introduction
Welcome to Keeping El Paso Cool, operated by Quality Air Mechanical LLC. Your privacy is important to us, and we are committed to protecting your information. This Privacy Policy and Terms of Service outline how we collect, use, and safeguard your data, including details on our use of tracking tools like Facebook Pixel and Google Analytics.
By using this website or our services, you agree to this Privacy Policy and Terms of Service. If you do not agree, please discontinue using our website.
Privacy Policy
1. Information We Collect
We collect the following types of information to provide and improve our services:
• Personal Information: Name, address, email, and phone number (including data entered through our forms).
• Technical Information: Browser type, device type, IP address, and activity on our site.
• Tracking Data: Information collected using tools like Facebook Pixel and Google Analytics.
2. How We Use Your Information
We use your information for purposes such as:
• Responding to inquiries and scheduling appointments.
• Sending reminders, updates, and promotional offers through an autodialer.
• Improving our website and advertising efforts.
• Providing insights into user behavior for better service delivery.
3. Facebook Pixel and Google Analytics
Our website uses Facebook Pixel and Google Analytics to track and analyze user interactions. These tools help us:
• Measure the effectiveness of our ads on platforms like Facebook.
• Understand user activity on our website, such as page visits and clicks.
• Tailor ads and promotions to relevant audiences.
What Facebook Pixel Tracks:
• Actions taken on our site, such as form submissions or service inquiries.
• Click-throughs from Facebook ads to our website.
What Google Analytics Tracks:
• Anonymous data such as demographics, geographic location, and browsing behavior.
• Referral sources, such as search engines or social media platforms.
Opt-Out Options:
• Users can manage their cookie settings or use browser extensions to block tracking.
• To opt out of Google Analytics tracking, use the Google Analytics Opt-Out Browser Add-on.
4. Phone Communication System
By submitting your phone number to us, you consent to receiving text messages and calls via our automated system. This includes:
• Appointment confirmations, reminders, and rescheduling notifications.
• Updates and promotional offers related to our services.
Text Messaging Details:
• Our text number is 915-350-9669.
• Message and data rates may apply.
• For assistance, text HELP to 915-350-9669.
• To opt out of text communications, text STOP to 915-350-9669. Opting out will stop promotional texts but may not exclude you from critical service-related messages.
5. Sharing of Information
We do not sell or rent your personal data. However, we may share information with:
• Service Providers: Third parties that assist with marketing, scheduling, and communications.
• Compliance Authorities: Legal entities when required by law or to protect our business.
6. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
• Monitor website performance and user behavior.
• Customize your browsing experience.
• Enable the functionality of tools like Facebook Pixel and Google Analytics.
You can disable cookies in your browser settings. However, this may limit certain features of the website.
7. Data Security
We implement industry-standard measures to protect your data from unauthorized access, alteration, or misuse. While we strive to safeguard your information, no system is entirely secure, and you provide information at your own risk.
8. Your Rights
You have the right to:
• Access and correct the personal data we have about you.
• Request deletion of your personal information.
• Opt out of promotional communications at any time.
• File a complaint with a data protection authority if you believe your rights have been violated.
Terms of Service
1. Acceptance of Terms
By using Keeping El Paso Cool and its services, you agree to these terms. If you do not agree, discontinue using the website.
2. User Responsibilities
• Provide accurate and up-to-date information.
• Do not use our site for unlawful activities or to disrupt our operations.
• Accept that tracking tools (e.g., Facebook Pixel, Google Analytics) are used for performance and marketing purposes.
3. Autodialer and Text Message Communications
You acknowledge that by providing your phone number, you consent to:
• Receiving autodialed calls and texts as described above.
• Managing your communication preferences by texting HELP or STOP to 915-350-9669.
4. Disclaimers
• Our website is provided “as is.” We do not guarantee uninterrupted service or error-free functionality.
• We are not responsible for damages arising from the use of our website or tracking tools.
5. Social Media Engagement
• Any public interaction on our social media accounts (e.g., Facebook, Instagram) may be used for promotional purposes.
• You agree to abide by the terms and policies of the respective platforms.
6. Termination
We reserve the right to suspend or terminate access to our services for violations of these terms.
7. Updates to this Policy
We may update this Privacy Policy and Terms of Service as necessary. Your continued use of our website indicates acceptance of any updates.
Contact Us
If you have questions or concerns about this Privacy Policy and Terms of Service, please contact us:
• Phone: (915) 850-1308
• Text: 915-350-9669
• Address:
1510 N Zaragoza Rd, Suite B12,
El Paso, TX 79936
Texas State License: TACLB27791E
Company Name: Quality Air Mechanical LLC
Final Note
By using our website or services, you consent to the terms outlined above. We value your trust and are committed to protecting your privacy while delivering quality service.
